WE WOULD LIKE TO INFORM YOU REGARDING THE LAW ON THE PROTECTION OF PERSONAL DATA FOR PROCESSING YOUR PERSONAL DATA WITHIN THE SCOPE OF YOUR REQUESTS AND COMPLAINTS THAT YOU SENT TO OUR BANK:
The information you provide in the content of all requests and complaints to QNB Finansbank (“Data Controller” and/or “the Bank” or “QNB Finansbank) and information of any kind which enables to determine your identity or make your identification ascertainable such as identity card information, contact information and customer transaction information shall be considered as Personal Data according to provisions of Law on Personal Data Protection numbered 6698.
As QNB Finansbank, we always make sure of storing your personal data securely which is shared by you via our website (www.qnbfinansbank.com) or collected by means of cookies*, as you visit our website (to check details on our policies for cookies, please follow https://www.qnbfinansbank.com/destek/gizlilik-politikasi), especially with the aim of ensuring that transactions required to proceed your requests and complaints are performed and providing you better services; and we do not disclose your personal data to third parties, except for the ones included and required by legal framework. Personal data of any nature that you share with our Bank shall be treated as a secret, and they shall not be disclosed.
As QNB Finansbank, we would like to inform you that we carry out our operations by giving priority to security of your personal data in all products and services provided to you and by attaining utmost care to security of your personal data; we take measures of highest level to protect integrity and accuracy of your personal data; and we make sure that all organizations from which we receive support or outsource services and/or with which we have business partnership comply with our standards set forth for information security and privacy.
It is our fundamental principle to use your personal data for your banking transactions and protect your fundamental rights and freedoms as well as privacy of your private life.
Within this scope, all your personal data which is stated in your requests and demands submitted to the Bank and collected by QNB Finansbank by physical and/or electronic means via requests and complaints submitted to QNB Finansbank, by means of letter of request and complaint submitted to our branches and/or head offices, by means of alternative distribution channels like Telephone banking, Internet Banking and/or Mobile Banking and/or via our Bank’s website may be processed in order to:
- Perform identification and ID confirmation transactions for responding to requests and complaints received, fulfill liability to report to risk monitoring and regulatory-supervisory authorities, and fulfill liabilities arising from all legislations to which QNB Finansbank is subject within the scope of banking operations, the Banking Law numbered 5411 in particular, based on the fact that these are projected by law and obligatory for QNB Finansbank to fulfill its liabilities arising from relevant legislations to which QNB Finansbank is subject,
- Evaluate and proceed your request about your complaints, on the legal grounds of obligation of processing data for rightful interests of QNB Finansbank, on the condition of avoiding any harm to fundamental rights and freedom of relevant person,
- Managing processes in legal and/or judicial authorities, particularly complaint management and all legal proceedings and litigations, on the legal basis of obligation on data processing for establishment, exercising or reserving a right;
and only within the scope of legal restrictions, such data may be transferred to persons, institutions and/or agencies required/consented by provisions of the Banking Law numbered 5411 and other laws and legislations, to financial institutions and third parties authorized to collect personal data under paragraph 4 of article 73 of the Banking Law numbered 5411, to controlling shareholder of QNB Finansbank and to judicial and/or administrative authorities due to legal obligations, on the basis of aforementioned legal reasons and objectives.
By applying to QNB Finansbank, you shall have the right to I) to be informed whether your personal data is processed or not, II) request information as to processing if it is processed, III) learn the purpose of processing of the personal data and whether data are used in accordance with their purpose or not IV) know the third parties in the country or abroad to whom personal data have been transferred; V) request rectification in case personal data are processed incompletely or inaccurately VI) request deletion or destruction of personal data within the framework of the conditions set forth under 7th article of the Code, VII) request notification of the operations made as per indents (d) and (e) to third parties to whom personal data have been transferred VIII) objecting to occurrence of any result coming out against itself due to the analysis of the Personal Data exclusively with the automatic systems, IX) request compensation for the damages in case the person incurs damages due to unlawful processing of personal data.
Under the rights described under 11th article of relevant Law, you, as the Data Owner/Data Subject, may send requests,
- by using Application Form which can be obtained from the branches of the Bank or by providing a letter along with documents proving identity (identity card, driving license, passport, etc.) by personal application
- by means of secure electronic signature, mobile signature or registered electronic mail address which is available in the systems of the Bank
With regard to requests,
- Personal Data Owner/Data Subject’s name, surname and signature, if the requests is made in written,
- TR ID number if the applicant is citizen of Turkey Republic; citizenship of the applicant if a foreigner; passport number or ID number if available,
- Domicile or workplace address to send notifications,
- Electronic mail address, telephone and facsimile to send notifications,
- The subject of the request
must be stated; and related information and documents must be enclosed to the request. These applications shall be accepted after your identity is confirmed by QNB Finansbank and you shall be informed in written or via electronic media within the legal durations.
In written application, the submission date of the document to QNB Finansbank is deemed as the application date.
In the event that the applications are submitted by other methods, the date of receipt by QNB Finansbank shall be deemed as the application date.
Trade registry number: 237525 Mersis no: 0388-0023-3340-0576 Trade name: QNB Finansbank A.Ş. Head Office Address: Esentepe Mahallesi, Büyükdere Caddesi, Kristal Kule Binası, No: 215 Şişli/Istanbul Website address: www.qnbfinansbank.com Telephone Banking: 0850 222 0 900
