FAQ

Frequently Asked Questions

Finansbank makes banking in Turkey easier. Look below to find answers to questions you might have.

Click on the question to see the answer.
 

• I live abroad, what to I have to do to manage my account at Finansbank?

   
  Bring in your tax number(Republic of Turkey) and your passport to a Finansbank branch office. In addition you must also have with you a notarized and affidative (by a registered translator) translation of a document that indicates your tax status in your country of residence. At the Finansbank branch fill out the required Banking Services Agreement and signature card. 

• How do I apply for a Finansbank NakitCard cash machine card?

   
  You can apply for Finansbank Nakitcard at any Finansbank branch.  If you already use any other Finansbank products or services, you can apply for a Nakitcard by calling our Telephone banking number 444 0 900 anywhere in Turkey or apply through a Finansbank branch.

• Where can I withdraw cash with my NakitCard?

   
  You can use your NakitCard at any of Finansbank's Nakit24/Nakit24 Ekstra cash machines or any of the cash machines that are a part of the Orta Nokta ATM network. 

• What banks participate in the Ortak Nokta ATM network?

   
  The Ortak Nokta banks are: Albaraka Türk, Alternatifbank, Anadolubank, Anadolu Finans, Asya Finans, BankEuropa, Citibank, Denizbank, Family Finans, Finansbank,Halkbank, HSBC, Kuveyt Türk, MNG Bank, Oyak Bank, Şekerbank, TEB, Tekfenbank, Tekstilbank. (For the address and location of Ortak Nokta cash machines click here)

• Where can I find a Nakit24/Nakit24 Ekstra cash machine?

   
  Click here for the location and address of Nakit24/Nakit24 Ekstra cash machines 

• What else can I do with my Nakitcard in addition to withdrawing cash?

   
  At all Nakit24/Nakit 24 Ekstra cash machines you can use your Finansbank NakitCard to: withdraw cash; make quick one click cash withdrawls; deposit cash into your account; deposit cash directly into your account without an envelope (only at Nakit24 Ektra machines); check your account balance and address; transfer funds to another Finansbank account; make a fund transfer request to a particular person or company at a Finansbank or any other bank; transfer funds between your accounts; request a EFT (electronic fund transfer) to accounts at other banks; buy or sell mutual funds; check your fund or investment account balance; check mutual fund rates; buy and sell repo (repurchase agreements on Treasury securities); and see your account summary and change your security passwords.

   
• Who can apply for a Finansbank for a CardFinans and Finansbank?

   
  Any person 18 years older with a fixed income that can be documented can apply. 

• Can I purchase insurance through Finansbank?

   
  Property, Automotive, Corporate, Health, Life and Individual Accident and other insurance polices can be arranged and purchased through Finansbank branches. 

• Can I receive an insurance quote (price proposal) for the insurance policy through a Finansbank branch?

   
  Yes, you can receive an insurance policy quote and purchase your policy from any Finansbank branch.  In addition, Automotive Collision, Property, DASK (compulsory earthquake insurance) and Mandatory Traffic Insurance policies are available at Finansbank branches. 

• What services are provided at Nakit24 Automatic Teller Machines (cash machines)?

   
  The following banking transactions can be carried out: 

  ·        withdraw cash

  ·        make a quick one click cash withdraw

  ·        deposit cash into your account

  ·        deposit cash directly into your account without          an envelope (only at Nakit24 Ektra machines)

  ·        view account balance and address information

  ·        transfer funds to another Finansbank account

  ·        make a fund transfer request to a particular          person or company at a Finansbank or any other          bank

  ·        transfer funds between your accounts

  ·        request an EFT (electronic fund transfer) to          accounts at other banks

  ·        buy or sell mutual funds

  ·        view your fund or investment account balance

  ·        view mutual fund rates

  ·        buy and sell repurchase agreements on Republic          of Turkey Treasury Securities

  ·        view a summary of your accounts and change           your security passwords.

• What is the maximum amount of cash that can be withdrawn from a Nakit24 cash machine in one day?

   
  Up to 600YTL can be withdrawn from a Nakit24/Nakit24 Ekstra cash machine in one 24 hour period. 

• What can I do with Finansbank Internet Banking?

   
  Any consumer or corporate banking service provided at Finansbank branches can also be carried out on the internet through Finansbank Internet Banking. This includes banking services like automatic bill payments, making payments to family and friends, keeping your contact details up to date, viewing balances or transactions, managing regular payments and moving money between your accounts, and much more.

• Using the internet, can I access Finanbank Internet Banking from any location in Turkey or internationally?

   
  Yes, you can use Finansbank Internet Banking anywhere you can access our web site, finansbank.com.tr 

•   How do I contact Finansbank Telephone Banking?

   
  You can call our 444 0 900 Telephone Banking number anywhere in Turkey or on your mobile telephone on any of Turkey's GSM mobile telephone operators (Turkcell, Telsim, Avea).

   
• Where do I apply to take advantage of the features of Finansbank Telephone Banking?

   
  If you are already a Finansbank customer, you can call us the Finansbank Telephone Banking telephone number 444 0 900 7 days a week, 24 hours a day, to receive your Finansbank Telephone Banking customer number and security code which will immediately allow you to access the Customer Service Consultants of Finansbank Telephone Banking.

• Does it cost me anything to dial 444 0 900 Finansbank Telephone Banking?  How can I call with my mobile? Can I call from outside Turkey?

   
  ZAll calls to 444 0 900 Finansbank Telephone Banking are charged at local in-city telephone rates.  For mobile calls it is not necessary to dial an area code, simply dial 444 0 900.  From outside Turkey, calls to Finansbank Telephone banking can be made by dialing the international access code, Turkey's code number, 90, any Turkish area code where a Finansbank branch is located, for example 212 for Istanbul.  (Example for Istanbul: 009 0212 444 0 900). 

• What banking services can be carried out on Finansbank Telephone banking?

   
  All banking and credit card services can be easily and securely completed through our Finansbank Telephone Customer Service. 

• What do I do if I forget my Finansbank Telephone Banking customer number or security code?

   
  If you forget any of your Finansbank Telephone Banking numbers, just simply call 444 0 900 and a Finansbank Customer Service Representative will help you retreat your numbers.

• What banking services can be carried out on Finansbank Telephone banking?

  
  All banking and credit card services can be easily and securely completed through our Finansbank Telephone Customer Service.